Paul was engaged by our organisation on a regular basis to provide coaching and staff development sessions. Our staff enjoyed Paul's ability to provide training, tips and insights in an informative, and humorous manner. I found the regular pre- and post- session surveys extremely useful to demonstrate the real progress made by the team. The documentation of the follow up on staff suggestions and actions taken, showed staff that management was listening and ensured the sessions were well attended and staff were engaged in the process. On a personal level, the coaching provided by Paul was invaluable. He was available to provide advice and guidance on my personal career development and assistance as needed in managing challenges within the organisation.